ok -- i am specifically unhappy because i roused myself to make a movie booking despite the fact that all i really wanted to do was go to bed early...except that for whatever reason the booking did not show up when i got to the cinema, which led to me being scowled at by the manager who obviously thought i was trying to jump the (really long) queue. maybe it's just me, but i think a cardinal rule in customer service should be that you don't embarrass the customer. anyway, there was no hope of getting seats for anything else so i'm back at home wondering why i'm thwarted on such a regular basis these days. oh well. maybe i'll go get ice cream.